FAQ

The easiest way is to search for charging stations in your Tesla and navigate directly to them. At the Supercharger all you have to do is plug in the cable - the costs are charged to our card and we pass them on to you at the end of the rental. You can find Tesla Destination and Superchargers online here. Otherwise, we recommend that you use the swisscharge.ch mobile app. To start the charging process hold your credit card up to the charging station or create an account.

Yes, your rental vehicle from teslify is insured throughout Europe. The following countries are excluded from the insurance: Belarus, Moldova, Ukraine, Russian Federation, Georgia, Armenia, Azerbaijan, Kazakhstan, Egypt, Algeria, Lebanon, Libya and Syria.

You may take out insurance with Allianz to cover the excess in the event of a claim. This costs CHF 8 per rental day. You can find all information here: https://www.allianz-travel.ch/en_CH/travel-insurances/excess-insurance.html If you are resident in Switzerland, you can take out insurance with Baloise that covers the entire deductible:

The touchscreen may not respond or the system may behave unusually. Restarting the system usually helps: Soft reboot: Restart the touchscreen > This can also be carried out while driving Press both control buttons (scroll wheels) on the steering wheel for at least 15 seconds Screen goes black - now you can release your fingers System is restarted and this can take up to 30 seconds Hard reboot: Restart the vehicle > This can only be carried out when the vehicle is parked Park the vehicle in a safe place Press both control buttons (scroll wheels) and the brake for at least 30 seconds The Tesla is shut down and restarted. This process can take up to 1 minute Switch off the Tesla completely > This can only be done in the park position Park the vehicle in a safe place Go to “Vehicle” > “Safety” > “Switch off” on the touchscreen Wait at least two minutes without touching the vehicle or opening the doors The system shuts down completely Of course, we are also available to help you at any time. Otherwise, Tesla Support is also a great help - you can find the telephone number on the Tesla screen under Vehicle > Service.

Your driver's license must be issued in English or German. Otherwise, an international driver's license is required.

All our vehicles are equipped with winter tires from autumn to spring and have all-wheel drive (4x4). This means that snow chains are not required in Switzerland.

In the event of a major accident the police must be informed immediately by calling 117. If other vehicles or persons are involved a police report is mandatory. Please contact us after the police call so that we can inform you of the next steps.